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Using DU Meter

Please select the appropriate category or article from the list below, or use the search box at the top of this page. If you cannot find the information you need, fill the assistance request form.

Configuration & Customization

  • How to Change Graph Scaling and Appearance
  • How to Configure Monthly Data Limits
  • Backup and Restore DU Meter Settings
  • How to configure DU Meter email notifications feature?

Troubleshooting

  • Network Traffic Not Showing
  • Reports Suspended (Red Dot Icon)
  • VPN Traffic Not Being Monitored
  • Why DU Meter reports "service data stale"?
  • Windows Security or Ransomware Protection Warnings
  • DU Meter crashes upon first run after an upgrade. How to fix?

Windows 11

  • Windows 11 Taskbar Band Not Working
  • How to re-enable DU Meter Taskbar Band after upgrade?

Understanding DU Meter

  • Why DU Meter totals and my ISP (provider) totals disagree?
  • Data transfer costs calculations explained
  • Cannot Monitor Other Network Devices
  • On what OSI model layer does DU Meter operate?
  • Will DU Meter monitor network traffic when nobody is logged in?
  • Will DU Meter see traffic from VMWare virtual machines?

Diagnostics & Support

  • How to export Windows Event log entries?

Common issues

  • Upgrade DU Meter to version 9.x
  • Recover misplaced serial number
  • Other technical support issues
  • Request assistance
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